Questions and answers

Everything people usually ask before they book

The stay

What time is check-in and check-out?
Check-in is from 3pm and check-out is by 11am. Ask us if you need different times and we’ll do our best.

How do I get in?
Self check-in with a lockbox. We send the address and the code before you arrive.

How many people can stay?
Up to 3 guests, including children.

What are the beds?
Two bedrooms: one with a queen bed, and one with a single bed and a desk.

Is there Wi-Fi and somewhere to work?
Yes, there’s Wi-Fi and a dedicated workspace.

Is there parking?
Yes, on site, but space is limited. Please don’t block the shared driveway.

Is it suitable for wheelchairs?
Sorry, the cottage isn’t suitable for wheelchair users.

What’s nearby?
The Driving Creek Railway is a short walk away, and Coromandel Town is a few minutes’ drive. See things to do nearby.

Booking and payment

Why book direct?
Booking here means no platform fees are added and your payment goes straight to us. Every booking is confirmed by email.

How does booking work?
Pick your dates and send a booking request. We reply within 24 hours; if we accept, you pay to confirm your dates.

Is there a minimum stay?
Yes, 2 nights, up to a maximum of 27 nights.

Is there a card fee?
A card fee of 2.5% is added and shown in the total before you book.

Is there a security bond?
Yes. 10% of the total is held on your card (not charged) from shortly before arrival until the day after you leave, then released automatically.

What if I need to cancel?
Cancel with at least 1 day’s notice for a full refund to your card. See the cancellation policy for details.

How do I contact you?
Use “Send us a message” on the home page. We reply by email.

Will you ever ask me to pay by bank transfer?
No. We only take payment through the secure card page linked from your booking on this website. If anyone asks you to pay another way, don’t pay. Message us instead.

Check dates and book direct

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